Frequently Asked Questions

I received my order, but one or several photos are poorly printed!

Poor print quality may be due to an insufficient photo or an insufficient print, please verify the quality of your photo (definition, color…).

If the quality of your photo is satisfactory, please contact us by sending an email with the order number, package number as well as a complete description of the prints (e.g.: 10 x 13 print with white borders) and the file name (located on the back of the photo) to the following email address:

Tutorials & Videos

Maybe now is a good time to take a few minutes to see the main functions offered by Joomeo. We have prepared a few tutorials and videos on this topic for you:

Your first steps on Joomeo

In just a few minutes, discover Joomeo's main functions.

Store and organize

your photos and videos in your Joomeo space

Share your photos and videos

simply in total security

Create and share

your most beautiful slideshows in only a few clicks

Order your photos

from a range of customized products

Create and order

your photo books directly from your Joomeo space

Create your private network

with all your contacts registered on Joomeo

Create your Joomeo store

and develop your business activity

With Joomeo Desktop,

easily upload your files from your computer to your joomeo space or download them from your joomeo space to your computer