I have not received my invoice submission request. What should I do?
The first thing to do is check that our invoice submission request email has not gone into your spam folder (remember to check this using your email service's online interface).If our messages are arriving in your spam folder, you will need to mark our email addresses as trusted addresses by adding them to your address book or by clicking your email service's "Not spam" button (or its equivalent).
If you cannot find our message in your spam folder, check that the email address you are using as your Joomeo login has been correctly entered. You can verify this in the "My profile" section of your Joomeo space. In you do find an error, click the button with a pencil icon located to the left of "Your email" and follow the instructions.
Once these verifications (and any necessary corrections) have been made, click the "RESEND" button on your payment request, which can be accessed in the "MY REVENUE" section. Our system will then send the invoice submission request to you again.
If you still do not receive the invoice submission request, contact our support team directly by clicking "Submit a new question" in the right hand column on the support center page