First and foremost return to our interface and check the order and the formats you ordered.
If this is correct, please send an email indicating the order number, package number as well as a complete description of the print (e.g.: 10 x 13 print with white borders) to the following email address: email@example.com
If we have made an error, we will re-do your order.
Maybe now is a good time to take a few minutes to see the main functions offered by Joomeo. We have prepared a few tutorials and videos on this topic for you: